Terms of service

Last Updated: October 15, 2026

Terms of Service

OVERVIEW

This website is operated by Ayhan Güngör under the Drbiobarf brand. Throughout the website, the terms “we,” “us,” and “our” refer to Drbiobarf.

When you visit or use our website or purchase from us, these Terms of Service apply in accordance with applicable law. Consumers retain all rights granted to them under mandatory legislation.

Please read these Terms of Service carefully before using our website. Nothing in this document removes any rights granted to consumers under applicable law.

If new features, services, or tools are added to our website, the terms applicable to them will be governed by applicable legislation and the relevant disclosures.

Our website operates using the Shopify platform.

1. ONLINE STORE TERMS

By using our website, you agree to act in accordance with applicable law and not to use the website for unlawful purposes.

You must not transmit viruses, malware, or harmful code that could compromise the security or operation of the website, or engage in activities that prevent other users from using the website.

If these Terms of Service are violated, appropriate measures may be taken depending on the nature of the violation and applicable law. Consumers’ mandatory rights remain unaffected.

2. GENERAL CONDITIONS

We make reasonable efforts to keep our website secure and available. Temporary interruptions may occur due to technical issues, maintenance, or circumstances beyond our control.

Content, product descriptions, images, and other materials on our website may be subject to the intellectual property rights of Drbiobarf or relevant third parties.

To the extent permitted by applicable law, copying, reproducing, distributing, or republishing website content for commercial purposes without our written permission is prohibited. Rights to use content granted by law remain unaffected.

3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We take care to keep the information on our website accurate and up to date. However, product descriptions, prices, stock information, or other content may contain errors or omissions.

Where necessary, product information, prices, stock availability, and other content may be updated or corrected. Such changes do not affect consumers’ rights relating to completed orders.

Product images may appear different from the actual product colors depending on screen and display settings. The essential characteristics of each product are described on its product page.

4. CHANGES TO SERVICES AND PRICES

Product prices, promotions, and stock availability may change. The price and conditions applicable to an order will be assessed based on the information in effect when the order is established and accepted, subject to applicable law.

We may need to modify, suspend, or discontinue the website or any part of it. This does not remove legal obligations arising from completed orders.

5. PRODUCTS AND SERVICES

Product characteristics, ingredients, prices, stock availability, and other important information are presented as clearly as reasonably possible on the relevant product pages.

The preparation, packaging, storage, and delivery of products, including BARF products, are carried out in accordance with the nature of the product and the conditions stated on the product page.

It is important to store products under appropriate conditions after delivery. For products requiring a cold chain, follow the storage conditions stated on the product page or in the delivery information.

Order quantities may be limited due to stock availability, production capacity, logistics conditions, or legal requirements. If this occurs, customers will be informed of the circumstances affecting their orders.

Product descriptions do not replace an individualized veterinary diagnosis or treatment recommendation. If your pet has specific health or dietary needs, we recommend consulting a veterinarian.

6. ORDERS, ACCOUNTS, AND BILLING INFORMATION

You must provide accurate and current information when placing an order. It is important to enter correct names, delivery addresses, contact details, and billing information required to prepare and deliver your order.

If delivery cannot be completed or is delayed due to incomplete or incorrect information, we may contact you to resolve the issue. Your statutory rights remain unaffected.

Order processing is subject to stock availability, the outcome of the payment process, and applicable law.

If there is an important change or issue concerning your order, we may contact you using the contact details you provided when placing it.

7. PAYMENT

The payment methods available on the website will be displayed during checkout. Depending on the selected payment method, payment transactions may be processed through the infrastructure of the relevant payment service provider.

The handling and storage of card information may vary depending on the payment provider and method used. Whether Drbiobarf directly stores card information depends on the actual operation of the system used.

You must provide accurate payment information required to complete your order.

8. DELIVERY AND SHIPPING

Orders are prepared and handed over to shipping or logistics service providers in accordance with the delivery conditions stated on the product pages and/or during checkout.

Delivery times may vary depending on the nature of the product, order volume, shipping processes, public holidays, and other circumstances beyond our control. Our delivery obligations under consumer protection legislation remain unaffected.

If visible damage to the packaging or product is noticed upon delivery, we recommend documenting the condition at the time of delivery, if possible, and notifying us as soon as possible. This recommendation is not an absolute prerequisite for exercising your statutory rights.

9. RETURNS, EXCHANGES, AND RIGHT OF WITHDRAWAL

Returns, exchanges, and the right of withdrawal are governed by applicable consumer protection legislation, the sales contract, and the nature of the product.

For distance sales, consumers’ right of withdrawal and the exceptions to that right are assessed in accordance with applicable legislation.

Exceptions relating to perishable goods or products that may expire quickly apply only to products that meet the relevant legal conditions. Not all BARF products are automatically considered exempt from the right of withdrawal.

For details about returns and exchanges, please review our Refund and Returns Policy. Please check that this link matches the actual policy URL in your store. Consumers retain all rights granted to them under mandatory legislation.

10. PERSONAL DATA

The collection and processing of personal data through our website are explained in our Privacy Policy and Personal Data Protection Notice (KVKK). Please check that this link matches the actual policy URL in your store.

11. INTELLECTUAL PROPERTY RIGHTS

The Drbiobarf brand, logo, text, images, graphics, designs, product descriptions, and other content on this website may be protected under applicable intellectual property laws.

Without the rights holder’s permission, and subject to exceptions permitted by law, such content may not be copied, reproduced, distributed, or used on other platforms for commercial purposes.

12. USER REVIEWS AND FEEDBACK

If you submit comments, reviews, suggestions, or feedback through our website, you should ensure that the content complies with the law and does not infringe the rights of third parties.

Content that is unlawful, misleading, insulting, threatening, or infringes third-party rights may be reviewed and, where necessary, removed or not published in accordance with applicable law and relevant platform rules.

We recommend that you do not share unnecessary personal or sensitive information about yourself or others in reviews or feedback.

13. PROHIBITED USES

You may not use our website for any of the following purposes:

  • Engaging in unlawful activities,
  • Violating the rights of others,
  • Knowingly providing false or misleading information,
  • Compromising the security of the website or its infrastructure,
  • Transmitting viruses, malware, or harmful code,
  • Unlawfully collecting or using other people’s personal data,
  • Engaging in spam, phishing, or similar abusive activities,
  • Using automated systems in a way that disrupts the normal operation of the website,
  • Infringing the intellectual property rights of Drbiobarf or third parties.

14. LIABILITY AND LIMITATION OF LIABILITY

The website may temporarily become unavailable due to technical issues, maintenance, or circumstances beyond our control. Any resulting liability will be assessed in accordance with applicable law.

When using information on our website, you should consider the characteristics and conditions stated on the relevant product pages. This provision does not remove obligations relating to defective products or consumers’ other statutory rights.

Drbiobarf’s legally applicable liability remains unaffected. The consequences of technical failures, internet outages, natural disasters, decisions by public authorities, or similar events beyond our control will be assessed according to the circumstances and applicable law.

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party service providers or third-party websites.

The content, security, terms of use, and privacy practices of third-party services may be the responsibility of the relevant providers. We recommend reviewing the terms and privacy notices of those platforms before using them.

Nothing in this provision removes Drbiobarf’s responsibilities under applicable law.

16. CHANGES TO THESE TERMS OF SERVICE

These Terms of Service may be updated if there are changes in legislation, products, services, or business practices.

The current version will be published on this page. The effective date of changes and their impact on existing orders will be assessed in accordance with applicable law and the relevant contractual terms.

17. SEVERABILITY

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law. Any invalid provision will be assessed in accordance with mandatory legislation.

18. GOVERNING LAW AND DISPUTES

These Terms of Service are governed by the laws of the Republic of Türkiye, subject to conflict-of-law rules and consumers’ mandatory rights.

For disputes arising from consumer transactions, the rules concerning consumer arbitration committees, consumer courts, and other competent authorities under applicable legislation will apply.

19. EFFECTIVE DATE OF THESE TERMS

These Terms of Service apply from the date they are published on the website. The last updated date is stated above.

20. CONTACT

If you have questions or requests regarding these Terms of Service, you can contact us through the following channels:

Drbiobarf