Refund policy

Refund and Returns Policy

At Drbiobarf, we value customer satisfaction and the safe delivery of our products. Before placing an order, we kindly ask you to carefully review the product descriptions, ingredient information, and storage conditions.

1. Right of Withdrawal and Return Conditions

For purchases made online, consumers’ right of withdrawal and the exceptions to this right are assessed in accordance with applicable consumer protection legislation and the nature of the product.

Exceptions provided by law, such as those relating to perishable goods or products that may expire quickly, apply only when the relevant legal conditions are met. These exceptions do not eliminate consumers’ legal rights regarding damaged, missing, incorrect, or defective products.

2. Damaged, Missing, Incorrect, or Defective Products

You may contact us in the following situations:

  • The product is delivered damaged,
  • The order is delivered incomplete or incorrectly,
  • The product has a manufacturing defect or qualifies as defective under applicable law.

To help us assess your request, you may provide your order number, a note describing the issue, and, if possible, photographs of the product. Providing photographs is not an absolute prerequisite for exercising your legal rights in a particular case.

Requests are assessed in accordance with applicable legislation. Consumers retain their statutory rights and remedies.

3. Refund Process

Where the right of withdrawal may be exercised or a refund is required under applicable legislation, the process will be carried out in accordance with the law. The legal provisions governing refund methods and time limits will apply.

4. Requests and Contact

For requests concerning returns, the right of withdrawal, damaged products, incomplete deliveries, or other order-related issues, you can contact us through the following channels:

Please include your order number and details of your request when contacting us.

5. Preservation of Statutory Rights

This policy is applied in accordance with Turkish Consumer Protection Law No. 6502 and the relevant legislation. Consumers retain all rights granted to them under mandatory applicable law.

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